Faq
Question 1: How long will it take to receive my order?
Answer: Estimated delivery times:
- Processing time: 1–2 working days
- Transit time: 6–8 working days
- Estimated delivery time: 7–10 working days
For more information, please see our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within United Kingdom.
More details can be found in our Shipping Policy.
Question 3: Where is Inna London based?
Answer: Inna London is an online store based in United Kingdom, offering carefully curated collections of boots and clothing in the future. We currently ship exclusively within United Kingdom.
Question 4: What should I do if I receive a defective product?
Answer: If you receive a defective product, we will replace it at no additional cost. Please contact us and return the product within 30 days.
More information is available in our Returns and Refund Policy.
Question 5: Can I cancel my order after placing it?
Answer: Yes, you may cancel your order within 24 hours. To do so, please contact us as soon as possible.
Question 6: What is your return policy?
Answer: We offer a simple and hassle-free return process.
Full details can be found in our Returns and Refund Policy.
Question 7: When will I receive my refund after returning a product?
Answer: Once we have received and inspected the returned product, we will process your refund. Refunds are usually issued to the original payment method within 7 working days, depending on your bank or payment provider.
For more information, please see our Returns and Refund Policy.
Question 8: Do you offer a warranty on your products?
Answer: Yes, we provide a 30-day guarantee on all purchases.
Further details are available in our Returns and Refund Policy.
Question 9: How can I contact customer support?
Answer: You can contact our customer support team via our Contact page or by emailing us at info@inna-london.com
Question 10: Do you ship internationally?
Answer: No, we currently ship only within United Kingdom.
Question 11: Do you have a physical store I can visit?
Answer: We are a 100% online store, which allows us to offer competitive pricing and a carefully selected product range.
Question 12: Can I place a bulk or wholesale order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for further details.
Question 13: What is the product exchange process?
Answer: Detailed information can be found in our Returns and Refund Policy.
Question 14: How can I track my order?
Answer: You can track your order via the Order Tracking page on our website.
Contact information
Business name: Inna London
Address: 190 Oxford Street, London W1D 1NR, United Kingdom
Email: info@inna-london.com
Phone number: +44 7520 663243
Customer service hours: Monday to Friday, 9:00–17:00 (CET).
We aim to respond to your email within 1–2 working days.